Terms of Service

Agreement to Terms

Welcome to Berkham Private Travel & Concierge LLP. By accessing our website or using our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

These Terms of Service govern your relationship with Berkham Private Travel & Concierge LLP and apply to all services we provide, including but not limited to travel planning, private aviation, yacht charters, hotel reservations, event access, and concierge services.

Our Services

Berkham Private Travel & Concierge provides bespoke luxury travel and lifestyle services, including:

• Private aviation charter arrangements
• Luxury yacht charter bookings
• Premium hotel and villa reservations
• Exclusive event access and VIP tickets
• Ground transportation and transfer services
• Personal concierge and lifestyle management
• Custom travel itinerary planning

We act as an intermediary between you and third-party service providers. While we carefully select our partners, the actual services are provided by these third parties under their own terms and conditions.

Booking and Reservations

All bookings are subject to availability and confirmation. When you request a service:

• Inquiry: You submit a request outlining your requirements and preferences.
• Proposal: We provide a detailed proposal including services, pricing, and terms.
• Confirmation: Upon your acceptance and receipt of required deposits, the booking is confirmed.
• Documentation: You will receive confirmation documents and relevant travel information.

Prices quoted are subject to change until a booking is confirmed and deposit is received. All prices are quoted in the currency specified and may be subject to currency fluctuations.

Payment Terms

Payment terms vary depending on the services booked:

• Deposits: A deposit (typically 30-50% of the total cost) is required to confirm most bookings.
• Final Payment: The balance is due according to the schedule outlined in your booking confirmation, typically 30-60 days before the service date.
• Late Payment: Late payments may result in booking cancellation and loss of deposit.
• Payment Methods: We accept bank transfers and major credit cards. Additional fees may apply for certain payment methods.

Cancellation Policy

Cancellation terms vary by service type and provider. General guidelines include:

• More than 60 days: Full refund minus administrative fees and any non-refundable supplier costs.
• 30-60 days: 50% of the total booking cost may be refundable, subject to supplier terms.
• Less than 30 days: Bookings are generally non-refundable unless otherwise specified.
• No-show: No refund will be provided for no-shows.

Specific cancellation terms will be provided with your booking confirmation. Some services, particularly private aviation and exclusive events, may have stricter cancellation policies.

Your Responsibilities

As a client, you are responsible for:

• Providing accurate and complete information for bookings
• Ensuring all travelers have valid travel documents (passports, visas, etc.)
• Meeting all health requirements and obtaining necessary vaccinations
• Adhering to the rules and regulations of service providers
• Obtaining appropriate travel insurance
• Arriving on time for scheduled services
• Informing us promptly of any changes to your requirements

Travel Insurance

We strongly recommend that you obtain comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Lost or delayed baggage
• Personal liability
• Travel delays

We can assist in arranging suitable travel insurance upon request. Travel insurance is your responsibility, and we are not liable for any losses resulting from inadequate coverage.

Limitation of Liability

While we exercise due care in selecting service providers, Berkham Private Travel & Concierge acts as an agent and is not liable for:

• Acts, omissions, or defaults of third-party service providers
• Delays, cancellations, or changes caused by circumstances beyond our control
• Personal injury, property damage, or loss unless caused by our negligence
• Force majeure events including natural disasters, war, terrorism, or pandemics

Our liability, where applicable, is limited to the service fees paid directly to us, excluding third-party costs.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Berkham Private Travel & Concierge or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Confidentiality

We understand the importance of discretion for our clientele. All personal information and travel arrangements are treated with the utmost confidentiality. We do not share client information with third parties except as necessary to fulfill your bookings or as required by law.

Modifications to Services

We reserve the right to modify or discontinue any service without prior notice. In the event of significant changes to confirmed bookings, we will notify you promptly and offer alternative arrangements or refunds as appropriate.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

Contact Us

If you have any questions about these Terms of Service, please contact us: